Customer Service Crisis By Chelle ( x3) ...

I work for a company that wins awards for their Customer Service Department. In turn I do believe I have set every other company that I will ever have to deal with up for complete and utter FAILURE. It was a very warm, sunny day in Charlotte, NC.......

I have been a TWC customer for over 8 years so you could imagine my disbelief when supervisor, Vanessa tells me, "you've been paying for it, meaning you knew you had it.. " OR "there is nothing that will justify me crediting your account for this." Ok, cancel my service "No problem, ma'am, I will get that taken care of today." I was floored, one, by the fact there wasn't ever one "let me help you with that". Also her attitude with a customer and lack of willingness to help. Background: about two years ago I noticed Sports Pass for $3.95 on my account. I had no clue what it was, didn't order it so I cancelled it. They took care of it (so I thought). Unfortunate for me, I never check my bills. I have paperless billing so I never get them. I call to make my payment over the phone because I don't write checks. Shame, on me. Last Tuesday I logged in online to see about service in the area because the internet wasn't work. I pull up the bill "just because" and realize not only am I still being charged the Sports Pass, I'm being charged $12.95 since May for VOD. I didn't order VOD, I don't watch it - haven't since it was ordered "by the remote" at the end of April and couldn't even find it when I went back through the channels! I asked if they could see if it's been utilized because that's over $50 over the past few months. Additionally, just over $50 for the Sports Pass. I suggested pulling my call from when I called in a couple years ago (because I NEVER, EVER call customer service) she said that was ridiculous, she doesn't have time for that and that's when things went down hill. I was seeing RED by this point, I refuse to pay my last bill (and will dispute on credit), turning in HD box tomorrow and moving to AT&T Uverse and DirecTV.

I would never, ever recommend TWC to another individual. whew - now that my vent is out, everyone have a wonderful and safe week before Labor Day :)

Olympics, anyone?

This is my first year of watching, recording, watching and recording some more of the Olympics. 2012 was quite a year for the United States! 46 gold, 26 silver and 26 bronze! WOO HOO! I had various different things going on so I had to record, sometimes 7 hour stints, just to keep up. Swimming and Track & Field were HANDS DOWN my favorite. Watching water polo and any of the volleyballs was like torture - and I would like to know why synchronized swimming is in the Olympics. I don't get it..

Vin Diesel told me 2020 was going to be in New York... but don't tell anyone... shhhhhhhh..

Ramping up for my Cowboys on Monday night football. Who is excited about preseason football being here? This girl...